Data Deletion Instructions

Last updated: 19 September 2026

How to make a request

Email [email protected] with the subject line "Data deletion request" and include:

• the email address and phone number you used to contact us;
• your company name, if you enquired on its behalf;
• your quotation reference (for example REQ-00042) if you have one.

We may ask one follow-up question to confirm the request really comes from you. We will not ask for a copy of an identity document unless there is no other way to verify it.

What happens next

• We acknowledge your request within 5 working days.
• We complete it within 30 days and confirm in writing.
• Your enquiries, chat transcripts, newsletter subscription and website analytics records are deleted.

What we may have to keep

Where you have traded with us, tax, customs and accounting law requires us to retain invoices, shipping and export documents for a fixed period. We keep only those records, use them for nothing else, and delete them when the period expires. We will tell you exactly what was retained and why.

Other rights

You can also ask for a copy of your data, have it corrected, or object to how we use it. See the Privacy Policy.